About
Real fireplace techs. Real answers.
Talk to a real fireplace tech — by video, today.
Our story
Fireplace Helpline was started by the team behind Bradley Backyards, Inc., a gas fireplace service company in Patchogue, New York. After years of service calls, we noticed many problems could be diagnosed — and often fixed — with a quick video call and the right guidance. Fireplace Helpline brings that expertise to homeowners anywhere in the country. [OWNER TO REVIEW / EXPAND]
Who you'll talk to
Every video call is with an experienced fireplace technician. [TECH CREDENTIALS — e.g. NFI-certified gas specialist] · [YEARS IN BUSINESS] in the field.
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What we do
- Paid video troubleshooting calls for fireplaces
- Free matching with vetted local contractors
- Replacement parts (coming soon)
Safety comes first
We'll never walk you through a repair that should be done by a licensed technician. If something looks unsafe, we'll stop and help you get a qualified pro on site.