Pro Call (non-members)
$49 / per call, up to 15 min
- One-way video from the job site
- Any brand we support
- Pay as you go, no membership
For techs & service companies
A senior fireplace tech in your pocket, on every job.
Stuck on a no-heat call or an unfamiliar unit? Open a one-way video call from the job site, point your camera at the problem, and an experienced fireplace tech talks you through it, so you finish the job on the first visit.
What we help with on the job
Diagnostics
No-ignition, pilot dropout, flame rollout, nuisance shutdowns: work through it step by step with someone who's seen it before.
Wiring & controls
Millivolt and IPI/electronic ignition, modules, receivers, wall switches, and thermostats.
Gas valves
Valve identification, pressure and millivolt readings, regulator and conversion questions.
Venting
Direct-vent, B-vent and power-vent configurations, terminations, and clearance questions.
Manufacturer-specific issues
Known quirks, error codes, and parts lookups for the brands you service.
Install & startup checks
A second set of eyes on a new install before you light it and leave.
How Pro Support works
- 1 Request a call or tap your member link from the job site
- 2 Point your phone camera at the unit. Our tech joins by voice.
- 3 Get the diagnosis, readings to take, and the part numbers you need
[PRO SUPPORT HOURS / RESPONSE TIME, e.g. Mon–Sat 7am–7pm ET, typical connect under X min]
One-way video, built for the field
- Open from a text link, no app install
- Rear camera by default + flashlight toggle
- Tech joins audio only. Keep your hands on the work.
- Tech can grab snapshots and mark up what they see
- Call notes & part numbers sent after the call
Pro Support pricing
All Pro calls are one-way video: up to 15 minutes per non-member call, up to 30 minutes per member call. You're paying for expert time; results depend on the equipment.
Pay per call
Monthly memberships for companies
Solo Tech
$149/mo / 1 tech
- 5 calls / month included
- Up to 30 min per call
- Extra calls $39 each
Crew
$299/mo / up to 3 techs
- 15 calls / month, shared by up to 3 techs
- Up to 30 min per call
- Extra calls $39 each
- Call history for your team
Shop
$499/mo / any number of techs
- 40 calls / month, any number of techs
- Up to 30 min per call
- Extra calls $39 each
- Priority queue
- After-hours support